CareWare Computer Repair was started in January 2002.  The owner started the company with one main focus and that focus was treating people/customers like the way he wanted to be treated.  He had worked in call center for a company called Convergys.  He was going to work as an IT technician for Microsoft Millennium.   WindowsMe was one of the worst operating systems that Microsoft had ever created.  There were so many people that were frustrated with that OS.  He knew that he was going to work with many hostile customers.  To boot he noticed that the management treated the employees like cogs in a giant machine.  He remembers the first day when the head supervisor came and spoke to the new recruits and told them that we are here to use you and that we own you.  “You are here for us.  This company does not allow individuals to move up the corporate ladder.  Do not get comfortable.  Many people come and go every week.  If we catch you messing around, we will fire you.”  He had worked for two family businesses prior to coming to this company.  He had managed one company and owned another.  He knew how important it was to make his employees and customers feel like they cared about them.  It had to be genuine or they would see right through a fake facade.  Now for him, he was there to start a new career path.  He needed to grind his teeth on getting enough IT experience as quickly as possible.  As he worked for this company he watched the way other technicians and managers interacted with others.  He noticed that the company would change the start time for the shifts by merely a few minutes so that if you as an employee were not focused on your schedule and were late, they then could use this to have you fired. You could tell that this company had a meaning to their madness. The managers that had more respect from their team were the ones that gave respect to their team members.    He noticed that many technicians would try and get off the call as quickly as possible without ever resolving the customer’s needs.  He watched how other technicians would berate and belittle the customers that did not understand what they were trying to do in order to repair their machines.  Back then, high-speed was just coming online.  Remote management software was not used to fix computer systems.  You had to walk the customer through the repair process.  Many clients had dial up modems. We are talking about command prompts in DOS and working with people who were struggling to understand where to find the My Computer icon on their desktop.  Patience and empathy were crucial ingredients in the great technicians in these days.  The other thing that he did was be honest with the customers and try and fix each of the customer’s problems and not try and flog them or push them to some other company.  He was also tried to learn from the best technicians.  He wanted to understand the art of troubleshooting.  Fortunately he had a technical mind and he quickly picked up the best ways to troubleshoot.   In just four months, he was transferred to the Windows 2000 Professional team.  He enjoyed working with business customers versus the average home users.  He quickly learned the ins and outs of that OS.  He also noticed that the management still treated the employees like numbers and that he felt he was living an Ayan Rand novel.  He worked there for four months before getting a job at the Customer Response Center for Novell.

He started for Novell in August of 2001.  He always wanted to work for a big company that cared for its employees.  He was excited about all of the new training.  He also liked all of the perks that the new company was providing.  He did however notice that company did not know how to market or use it strengths.   It was constantly beating itself.  Working there was like watching your favorite football team try and move the ball down the field only to turn the ball over and over.  It was frustrating!  He remembers trying to tell the management that they should change a few things to help the customers that Novell cared for them.  It would fall on deaf ears.  The management would not listen and many of the managers were interested in making themselves look good but not help the customers.  He finally began to realize that if he was going to work for a company that represented his ideals, he was going to have started the company himself.  So he began to learn as many things as possible.  He also went back to college to earn his bachelor’s in Information Technology.  He began to ask the other owners of IT companies how they ran their companies.  What were the best parts and software?  How did they work with resellers?  How did they keep costs down without jeopardizing their customer relationships?  He also learned as many skills as possible. He also made great connections or networking with others in specialized areas. Some of the people that he met there were some of the best people he had met his entire life.  They were smart, fair and nice people.  He wanted to hit the ground running when the day he left the company.  Watching a number of layoffs occur and watching many of his coworkers literally be torn in two when they lost their job, he knew his day was coming.  In early 2002 he started his company and began to fix other peoples computers.  He loved the way he made people feel.  He loved the appreciation that they would offer after fixing their computer.  He knew that he needed to have this little company started.  He quickly thought of a name for the company… CareWare Computer Repair.  He thought that this name personified how he wanted to treat others and he always had a liking for Dr. Seuss.    His day for being laid off came in August of 2003.  He was given two months of severance and was thrilled.  He used this time to build his company.  He ordered a logo and placed his company in the yellow pages.  He ordered shirts with his logo and began to spread his name around Provo.  It started slow for the first few weeks, but after the yellow pages came out and after treating people the way he wanted to be treated, his company exploded with business.  The number of people that referred him to others was astounding and the rest as they say is history…